Every MAONO product is warranted to be free from defects in materials and workmanship to the original owner, provided purchased from an authorized dealer, for a period of minimum 1 year from its original date of purchase.

For a product found faulty which may prove defective under normal use and service during the offered warranty time period, MAONO or their authorized service partners will either repair the product using new parts or parts that are equivalent to new in performance and reliability or exchange the product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or, a product that is at least functionally equivalent to the product it replaces.

MAONO will not accept any warranty repair without the original proof of purchase of the MAONO product. It is the original purchaser’s responsibility to always keep the original proof of purchase safe, as MAONO is not obliged to provide a replacement of the original proof of purchase, or to transfer that proof of purchase to any subsequent owners of the MAONO product.

In all circumstances, a claimant under this warranty will be liable for all costs in delivering the MAONO product to the authorized MAONO service center for warranty repair and for all costs in collecting the MAONO product from that authorized MAONO service center after warranty repair. That authorized MAONO service center may waive the cost of pick up & return shipping to a nominated address after the warranty repair at that service center’s sole discretion. MAONO will not be responsible for any damage incurred during shipment.

The warranty repair will be conducted by the authorized MAONO service center as promptly as possible and within a reasonable time from the date of submission for the warranty repair.


The following cases are not covered under warranty. MAONO shall determine, at its sole discretion, whether the product has been subject to any of the exclusions outlined in this clause.

  • Any item not purchased from an authorized MAONO dealer, online or offline
  • Tamper by unauthorized persons or repair shops
  • Minor faults or deviations in the quality of a product that do not affect the product’s value or fitness for its intended purpose
  • Rechargeable and disposable batteries
  • Any modifications or non-factory-installed electrical/electronic components
  • Damage or defects due to alteration, misuse, abuse, normal wear and tear, extremes of temperature or humidity, or abnormal strain
  • Accidental or intentional damage
  • Damage in shipping
  • External damage on cables (exposed wirings, cuts, tears, etc.)
  • The repair/replacement of consumable maintenance items including, but not limited to, ear pads, head pads, and windscreens
  • Cracking or other damage to the product after purchase.
  • Any damage from accessories (casings/housings/pouches, headband parts, ear cups, earbuds, extension cables, airplane adaptors, battery, etc.)
  • A unit whose serial number has been defaced
  • Any item/s included free on a purchase
  • Sound characteristics (sound is a subjective matter and is not warranted)
  • Damage resulting from force majeure or acts of God
  • Use of products with incompatible or faulty equipment

MAONO shall not be liable for damages in excess of the purchase price of the MAONO products arising out of the use or inability to use the MAONO products insofar as allowed to be disclaimed by law in the jurisdiction where the MAONO product was purchased.

Any repair or replacement of the product does not extend the warranty period of the product.